Support
Something not working, or a question about Christmas Premium? Email us and we'll get back to you, usually within two working days.
changingseason26@gmail.comIt helps to include your iPhone model, iOS version and what you were doing when the problem happened.
Common questions
How do I start my free trial or subscribe to Christmas Premium?
Open Settings in the app and tap Christmas Premium, or tap any section marked Premium. New subscribers get a 7-day free trial, then it is £3.99 a year (or your local price in the App Store).
I already paid. How do I get Premium back on a new phone?
Sign in with the same account, open the Christmas Premium screen and tap Restore Purchases. Make sure your phone is signed in to the same Apple ID you subscribed with.
How do I cancel?
Open the Christmas Premium screen and tap Manage Subscription, or go to Settings › your name › Subscriptions on your iPhone. Cancel at least 24 hours before the renewal date to avoid the next charge. Your saved plans are kept if Premium ends.
How do I get a refund?
Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com.
How do I delete my account and data?
In the app, open Settings and tap Delete my account and data. This permanently removes your account and everything you have saved.
I forgot my password.
Email us at changingseason26@gmail.com from the address you signed up with and we will help you get back in.